Privacy Policy

Empowering Care. Connecting Lives.

Data Protection & Privacy

Privacy Policy

Your privacy matters to us. Learn how we protect and handle your personal data across Germany, Austria, and Switzerland.

Last updated: January 15, 2024

Data Controller & Contact Information

Healthcare Portal

Legal Entity: GENESISIN DOO

Address: Miše Stupara 4, Banja Luka, Bosna i Hercegovina

Email: info@pflegenetzwerk24.eu

Phone: +4917677818369 , Robert Crnko

Multilingual Support

🇩🇪 German 🇬🇧 English 🇷🇸 Serbian

Personal Data We Collect

We collect different types of data based on your role in our platform ecosystem.

Patients

No Registration Required
Search & Inquiry Data

Search queries, location data, service preferences, AI chat interactions

Voice Commands

Voice search recordings (processed locally when possible)

Location Data

City, postal code, or GPS coordinates (with explicit consent only)

Patronage Services

Registration Required
Company Information

Business details, registration numbers, licenses, contact information

Service Details

Care services offered, coverage areas, pricing, staff qualifications

Platform Activity

Worker searches, messages, account management, payment information

Healthcare Workers

Registration Required
Personal Information

Name, contact details, work authorization, profile photo

Professional Data

CV, qualifications, certifications, work experience, language skills

Employment Preferences

Preferred locations, position types, salary expectations, availability

AI Processing & Automated Features

We use artificial intelligence to enhance your experience while maintaining strict privacy controls.

AI Chatbot Support

24/7 multilingual assistance using OpenAI GPT-4 for customer support and guidance.

Data minimized before AI processing

Voice Search

Advanced voice recognition using Google AI services with local processing when possible.

Voice recordings auto-deleted after processing

Smart Autofill

Intelligent CV parsing and form completion assistance with AI-powered suggestions.

Human oversight for all AI recommendations

Translation Services

Automatic translation between German, English, and Serbian using Google Translate API.

Encrypted transmission and processing

No Fully Automated Decisions

We never make employment, matching, or service decisions solely through automated means. Human oversight is always involved in important decisions affecting you.

Your Data Protection Rights

Under GDPR and national data protection laws, you have comprehensive rights regarding your personal data.

Right to Access

Request copies of your personal data and information about how we process it.

Request Access

Right to Rectification

Correct inaccurate or incomplete personal information we hold about you.

Request Correction

Right to Erasure

Request deletion of your personal data when it's no longer necessary.

Request Deletion

Right to Portability

Receive your data in a structured format to transfer to another service.

Request Export

Right to Object

Object to processing based on legitimate interests or for marketing purposes.

File Objection

Right to Restrict

Limit how we process your data in certain circumstances.

Request Restriction